SIMSR Internship Talks # 5:Jackson Jose’s Experience at Marsh

Summer Internships are an integral part of a student pursuing post-graduation in MBA. It helps a student understand the nuances of the business and necessary skills required to work and improve in a corporate environment. I had the wonderful opportunity to intern at Marsh India Insurance Brokers Pvt Limited. Marsh is a global leader in insurance broking and risk management. With a workforce of 60000 worldwide and annual revenue exceeding $13 billion, Marsh & McLennan Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman. Marsh provides risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. My project was clubbed under an umbrella – Creating an engaged workplace. The three primary projects that were handled by me during my stint at Marsh are as follows: The internal feedback process was initiated by the Senior Management Team (SMT) of Marsh in order to further improve the exiting performance of the internal stakeholders. The assessment framework created will help in capturing the stakeholder feedback and align it to Year End Performance Rating as part of Marsh’s client centric strategy. The feedback will also help in assessing areas of excellence and areas of improvement within Functions / Departments and further enhance performance appraisal process to be more objective and measurable.

The second project that was to design a system which will auto-populate the names of winners in the category of Best Branch, Best Business Enabling Department and Best Department – Business. This involved interacting with the stakeholders to define the assessment parameters and then assigning the weightage against each parameter. Another assignment that was done was to organize a CSR activity at Marsh Headquarters in Mumbai. Under this initiative, Marsh volunteers had a chance to visit Ashadaan, Mumbai. Situated in a congested dusty by lane near Byculla, Mumbai, “Ashadaan” is an abode of some odd 400 under privileged members. Engaging activities were organized for the inmates at Ashadaan. The event was well appreciated by all the ones who were a witness to the event. As a student the theoretical aspects of an HR department were known to me but working in HR domain was a new experience. But during the course of my Internship at Marsh, I got the opportunity to get the corporate exposure of the different functions of an HR department. My project required inputs from different stakeholders across departments. The project taught me the importance of collaboration in teams and how it fosters a sense of togetherness at workplace. This not only improves the efficiency but also keeps the environment lively.

I also got the opportunity to understand the employee engagement function closely as a part of my project. I got to learn how employee engagement plays an important part in keeping employees motivated which improves their productivity and helps the business to grow and this in turn helps in the growth of the organization. I learnt that team work is important for any department to function efficiently. The HR department at Marsh has taught me how the synergy in the team drives the crucial function of human resource dexterously.

Jackson Jose

SIMSR | Batch 2016 – 18