IBPS PO Interview 2017: Banking Ombudsman: additional information about complaints and their redressal

Hello Bank PO Aspirants,

Here is the third part on ‘All you need to know about Banking Ombudsmen for Bank PO Interview’. It is advised to all the Bank PO aspirants who are going to appear before IBPS for IBPS PO/MT Interviews, to go through the most expected questions and answers for IBPS PO Interview 2017.

  • What happens if the complaint is not settled by agreement?

If a complaint is not settled by an agreement within a period of one month, the Banking Ombudsman proceeds further to pass an award. Before passing an award, the Banking Ombudsman provides reasonable opportunity to the complainant and the bank, to present their case. It is up to the complainant to accept the award in full and final settlement of your complaint or to reject it.

  • For important questions and answers for IBPS PO interviews, click here
  • Is there any further recourse available if one rejects the Banking Ombudsman’s decision?

If one is not satisfied with the decision passed by the Banking Ombudsman, one can approach the appellate authority against the Banking Ombudsmen’s decision. Appellate Authority is vested with a Deputy Governor of the RBI.
One can also explore any other recourse and/or remedies available to him/her as per the law. 
The bank also has the option to file an appeal before the appellate authority under the scheme.

  • For Most expected questions for IBPS PO Interview, click here
  • Is there any time limit for filing an appeal?

If one is aggrieved by the decision, one may, within 30 days of the date of receipt of the award, appeal against the award before the appellate authority. The appellate authority may, if he/ she is satisfied that the applicant had sufficient cause for not making an application for appeal within time, also allow a further period not exceeding 30 days.

  • How does the appellate authority deal with the appeal?

The appellate authority may 
 i. dismiss the appeal; or 
 ii. allow the appeal and set aside the award; or 
 iii. send the matter to the Banking Ombudsman for fresh disposal in accordance with such directions as the appellate authority may consider necessary or proper; or 
 iv. modify the award and pass such directions as may be necessary to give effect to the modified award; or 
 v. pass any other order as it may deem fit.