Throughout the course of his session he stressed on the fact that the HR function has to assume the role of a business partner and to achieve that goal it has to be in a position to measure its deliverables quantitatively. The audience was enlightened on the various perspectives to measure HR success i.e. the financial, customer, internal processes and the people processes perspectives.
He explained the HCM model for Today and Tomorrow for the HR function wherein HR has to be innovative, be in a position to measure its value proposition, has to take the organization through various maturity levels, has to build a brand for the organization and be accountable for the internal and external stakeholders of the organization.
He discussed the evolution and connotations of the word Human Resource from labor to organization source. Dr. Shetty raised extremely pertinent issues regarding the HR issues in the near future. Some of the issues were related to the global face of HR, movement of HR from simply Human Resource to Organization Resource, HR value proposition, the competitive edge to be gained by an organization through HR, the 21st century revolutionary role of HR, the shift from Best Practices to Next Practices and HR’s role in innovation for achieving organizational excellence. Insights were gained into the various competencies required to become successful HR professionals like entrepreneurship abilities, strategic thinking and implementation, innovative thinking and application, customer orientation, timely decision making, leadership, team management, change management and developing a global mindset.
The audience was able to get a better perspective of their role as future HR professionals when Dr Shetty framed HR’s role as a strategic partner in the organization; an advisor in the same vein; taking up the responsibilities as a line functionary; a friend, philosopher and coach in the organization; a culture builder; taking care of the employees in the organization and as a spokesperson. This, he said, would enable HR people become a business partner and make the HR function an inseparable part of an organization.
In the end Dr. Shetty answered all queries very patiently. Thus the session was a truly worthwhile experience and certainly gave quite a few points to ponder upon.