Jobs in KPO industry

Jobs & Careers
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Hello friends,My Question is " are every MBA students getting jobs in their specialised subject?"There are huge number students graduating MBA finance or with any other specialisation, is every one working as what their degree demands or are they …

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Hello friends,My Question is " are every MBA students getting jobs in their specialised subject?"There are huge number students graduating MBA finance or with any other specialisation, is every one working as what their degree demands or are they just compromising.Can any one give me more knowledge as how MBA's could fit in to the KPO industry, since there are lot of oppurtnities in KPO.

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narayan1800 Says
Hello friends,My Question is " are every MBA students getting jobs in their specialised subject?"There are huge number students graduating MBA finance or with any other specialisation, is every one working as what their degree demands or are they just compromising.Can any one give me more knowledge as how MBA's could fit in to the KPO industry, since there are lot of oppurtnities in KPO.


Welcome to PG!

Please do not start a new thread for a single query,instead use the search option to locate appropriate threads and post your query there.

Post your query here:

http://www.pagalguy.com/discussions/call-centre-bpo-kpo-25007015

Also Visit:

http://www.pagalguy.com/discussions/bpo-call-centre-experience-25012916
http://www.pagalguy.com/discussions/kpo-25027309
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Welcome to PG!

Please do not start a new thread for a single query,instead use the search option to locate appropriate threads and post your query there.

Post your query here:

http://www.pagalguy.com/discussions/bpo-call-centre-experience-25012916


..BPO and KPO are 180 degree apart....the thread u mentioned is for BPO and not KPO....KPO includes high end knowledge based research work...its at a very high level..
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social_loafer Says
do u understand English?..BPO and KPO are 180 degree apart....the thread u mentioned is for BPO and not KPO....KPO includes high end knowledge based research work...its at a very high level..


Loafer,

I do understand English.

Check out this particular post where KPO jobs have been discussed in the same thread:

http://www.pagalguy.com/discussions/bpo-call-centre-experience-25012916
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Loafer,

I do understand English.

Check out this particular post where KPO jobs have been discussed in the same thread:

http://www.pagalguy.com/discussions/bpo-call-centre-experience-25012916


well lets not spoil the party because of few posts..as there r always few post going in other direction..lets leave the thread for its purpose

for KPO
continue here
http://www.pagalguy.com/discussions/life-in-a-kpo-25024102
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Hi loafer,I do understand english, i am not talking about BPO here. I am only intersted in a KPO, my question is how well an MBA student can fit in to the KPO industry, what is the growth they would have?

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narayan1800 Says
Hi loafer,I do understand english, i am not talking about BPO here. I am only intersted in a KPO, my question is how well an MBA student can fit in to the KPO industry, what is the growth they would have?


sir, check my post again...i have not quoted u....infact i agree with u....check the diablo's post above and continue ur discussion in thread.. with reagrds to ur question, yes MBA student can fit into KPO industry.... PS: i have worked in the same industry (Evalueserve to be specific)...now have shifted to consultz... PPS: Mods close the thread
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social_loafer Says
do u understand English?..BPO and KPO are 180 degree apart....the thread u mentioned is for BPO and not KPO....KPO includes high end knowledge based research work...its at a very high level..

Since it is the talk of the KPOs and I having begun my career in one of them, I feel like giving my 2 cents on it.

Knowledge Process Outsourcing as the name suggests implies outsourcing some critical processes (requiring intellect and decision making) which a business requires to either some subsidiary of the company or to some other company. If it is outsourced to some subsidiary of a company, then it is called a captive business model.

Typically the party to whom the task is outsourced is commonly called the service provider. A service provider can either be a captive or an independent service provider.

With the recent boom in financial services industry and in part, owing to the Global Research Analyst Settlement 2004, most of the back-office functions of the big investment banks and research/ratings providers have been outsourced to India. India suddenly emerged as the forerunner for this kind of jobs mainly due to the following reasons

1) India has a legacy of English education system that is much better than many other countries- some institutes such as IITs/IIMs and other specialized institutions such as ICAI/ICWAI and the ilk have created a good recognition among the western counterparts and these institutions have churned readily employable graduate pool very successfully over the years.

2) The wage rates in India would always be 1/40th the cost for a US company and close to 1/80th for a UK based company- offering huge cost savings without letting the quality of work to suffer.

3) Typically most of the investment banking back office operations need to take place after the days business is over but these operations need to be over by the time the next business day starts and India being 9.5/11 hours (adjusting for winter time correction) ahead for US based companies or 4.5/5.5 hours (adjusting for winter time correction) ahead for UK based companies, the time zone differential works out to be a fantastic advantage.

Thus, KPOs are here to stay due to the above reasons but not all is hunky dory as far as KPO business model is concerned. Let me take for instance the Global Research Analyst Settlement 2004 (GRAS04). Though it is a bit out of topic, it has some relevance so I will take you through it.

The GRAS04 was signed by all major investment banks and ratings providers after growing concerns of investment banks providing a buy/sell/hold rating to a stock based on whether the bank had invested its money in the stock or not. This is called Conflict of Interest and banks earlier did not disclose if they had invested money in a stock and then gave it a buy rating, which would lead investors to buy the stock and push up its price. Then the bank would sell the stock and make a neat profit at the cost of many investors.
The most famous was the case of a company in the NYSE by the name of Tyco International (TYC.N) where an analyst of Merrill Lynch kept on giving buy rating to the stock for 3 years because the management of Tyco was paying him to give a buy rating on the stock. That analyst was finally sued by an investor and fired from his job and Merrill Lynch ended up paying a huge sum for the goof-up.

Coming back to GRAS04, this agreement made it compulsory for all investment banks or research houses to display on their websites, the research reports of Independent 3rd Party Research Providers. By doing so, it ensured that investors would have access to not only the banks research but also an independent view of how a particular stock should perform and thus it would maintain objectivity.

Thus research work began to be outsourced to India as banks could get it done at a cheaper rate here and companies like Aranca, Evalueserve, Irevna, Progeon, Advanced Investment Mechanics, Protiviti, Copal Partners and the ilk began their business to cash in on the requirements that the banks were supposed to honour as a part of GRAS04.

However, just think friends, what if this agreement was not reviewed in 2009 when it come up for a review? You will suddenly find a drop in the job openings in KPOs.

Secondly, KPOs derive their revenues from Ibanks/HFs/Ratings Providers and when things like sub-prime happen or when US/UK economy goes into recession, then projects from US/UK are hard to come by and hence their revenue pool decreases considerably. At such times also, you wont find many job openings.

The third and the more severe problem with KPO is that of Flight of Quality. Since the companies in the west have come to know that they can get work done here for cheap, they are sending any and every kind of work to India and Indian KPOs in a bid to earn money are accepting any and every kind of work. I have seen places where day in day out, analysts do a copy + paste or documentation job at high pay packages. Though it may be a short term gain for the person employed, in the end he is ruining his future for money earned in the present.

Such work does not develop any skill set in the employees and hampers their future prospects. I have seen many of the Investment Analysts employed at back offices of independent research providers dont know a jack about valuations and financial concepts, which is really surprising.

However, if we look in totality, its a mixed bag and like every cake has nuts, every coin has 2 sides and in the same way, KPO has its own share of advantages and disadvantages. I was just presenting my own view of these things as I have seen unfolding in the last 4-5 years. I have no intent to offend anyone working in a KPO so please take it in right spirit.

Feel free to ask if you have any doubts in mind.

Regards.
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social_loafer Says
sir, check my post again...i have not quoted u....infact i agree with u....check the diablo's post above and continue ur discussion in thread.. with reagrds to ur question, yes MBA student can fit into KPO industry.... PS: i have worked in the same industry (Evalueserve to be specific)...now have shifted to consultz... PPS: Mods close the thread

but hey those threads are abt Life in KPO etc etc..not abt job & career oppurtunities in KPO, so i guess this thread is relevant & we can continue here discussing hard core career & job related things..
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social_loafer Says
do u understand English?..BPO and KPO are 180 degree apart....the thread u mentioned is for BPO and not KPO....KPO includes high end knowledge based research work...its at a very high level..

your first line ruined your entire post!

next time , pls do take the constructive route to make yourself heard. there are zillion ways to put forth your viewpoint without disrespecting others.

regards
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Excellent post by tumtum. It explains everthing about KPO industry in lucid, easy to understand format.

What i feel, jobs in KPO industry are little bit easy to come and hence one can start in KPO research organisation if he/she is able to land an offer.

After working for 2 years, one can decide whether he/she wants to further develop technical skills (in this case moving out of KPO industry and shifting to front end financial analysis) or get in the team management role.

I think outsourcing is going to stay for the next 2-3 decades. The 'analyst' is getting outsourced(all the number crunching work which can be tranferred over intenet) and senior analyst (will review the work from offshore analyst), associate/senior associate/MD (will spend substantial time with client in developing business/closing deals) positions will stay in new york/london.

Within KPO, there is lot of variation in terms of work. For example: irevna works with top 5 investment banks as a 'strategic partner' where all the analysis is done in India (Chennai) and associate and MD are free to deepen client relationship. Inductis is another high end KPO and these companies are looking for best people including hiring from ISB Hyderabad. The packages are also best. I know people in these organisations develop bond pricing models rather then simply updating it.

There are some KPOs which have low to medium end work and work as a service provider...as tumtum said their aim is to generate revenues, increase headcount and they are willing to take all kind of assignments like updating financial models.

In nutshell, KPO is a good start with good package and MNC type of enviorment. But given the fact that India produces highest MBAs in world (close to 90,000 per year), getting in KPO is also a tough task and needs comprehensive preparation.

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sony007 Says
but hey those threads are abt Life in KPO etc etc..not abt job & career oppurtunities in KPO, so i guess this thread is relevant & we can continue here discussing hard core career & job related things..


yes this thred caters to right audience and it is here to stay 😃 I provided the link for Life at kPo to replace BPO experiences thread

Exactly !
His name is "loafer" and his language matched with that of a loafer in that post.
He could have been more polite for a change.


well Being an old member of PG (joining 2005) It was not expected of u to further aggravate and instigate the matter. the requisite MOD has interfered and the said person has acknowledged by thanking him. so matter ends there. Hope the sanity will prevail and more of the posts like urs will be coming in thread..

cheers
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yes this thred caters to right audience and it is here to stay 😃 I provided the link for Life at kPo to replace BPO experiences thread



well Being an old member of PG (joining 2005) It was not expected of u to further aggravate and instigate the matter. the requisite MOD has interfered and the said person has acknowledged by thanking him. so matter ends there. Hope the sanity will prevail and more of the posts like urs will be coming in thread..

cheers

hi Diablo,
ok...can i not say tht u have also stretched/aggravated the issue by again mentioning it in ur post...
Just a thought- i cant understd why ppl has to be so preachy all the time & show off thr goodness by mentioning rules & regulation etc etc.... i mean it all seems so fake..

sry to write an irrelevant post here but it has been long lingering in my mind as i have been seeing such preachy post every now & then...

take care
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yes this thred caters to right audience and it is here to stay 😃 I provided the link for Life at kPo to replace BPO experiences thread



well Being an old member of PG (joining 2005) It was not expected of u to further aggravate and instigate the matter. the requisite MOD has interfered and the said person has acknowledged by thanking him. so matter ends there. Hope the sanity will prevail and more of the posts like urs will be coming in thread..

cheers

I dont think I said anything wrong and I stand by my statement.

I do understand ur irritation at my post but my friend, sadly for you, we live in a democracy and everyone has a right to his opinion. Loafer said what he wanted and I said what I wanted.

As is generally the case, people who say what they want end up hearing what they dont want and thats what happened in Loafer's case.

You had a right to groan at me and you did it, I have no complaints but please make sure you stop this preaching of yours and contribute valuably to this thread rather then being a referee.

What I say and what I dont is my prerogative and sadly, no one's preaching can influence me.

Have a good day.
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I dont think I said anything wrong and I stand by my statement.
I do understand ur irritation at my post but my friend, sadly for you, we live in a democracy and everyone has a right to his opinion. Loafer said what he wanted and I said what I wanted.
As is generally the case, people who say what they want end up hearing what they dont want and thats what happened in Loafer's case.
You had a right to groan at me and you did it, I have no complaints but please make sure you stop this preaching of yours and contribute valuably to this thread rather then being a referee.
What I say and what I dont is my prerogative and sadly, no one's preaching can influence me.
Have a good day.


dude,

First of all, I did used an offensive language, but i later corrected my post, and have also apologized there, second i have had a PM discussion with a member to whom i have quoted, and we had clarified everything in PMs, and we are now friends in PG, check my friends page here...second why r u coming between me and him and getting ur hands dirty?:shocked: third...u have offended me by saying loafer and all....now tell me why i should not raise this issue with the moderators...:angry:you don't have any right to link my comments with my user name....fourth..Diablo was right when he said that matter has ended..coz i have Thanked Sir roy keane's post, and have also edited my post with a apology...(see the post)... and it ended there....now i don't know why u r poking ur nose unnecessarily...it would be better for u if you take all further discussion in this regard through PMs...being an Oldie here..i expect some responsible behavior from u....
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hi Diablo,
Just a thought- i cant understd why ppl has to be so preachy all the time & show off thr goodness by mentioning rules & regulation etc etc.... i mean it all seems so fake..
take care

I dont think I said anything wrong and I stand by my statement.
You had a right to groan at me and you did it, I have no complaints but please make sure you stop this preaching of yours and contribute valuably to this thread rather then being a referee.


Diablo was not being preachy.He was talking sense.Imagine a public forum with no people like diablo ..things would go out of hand.

This is the beauty of this forum.People can moderate people and help each other.(I might sound preachy again but thats the way it is )


dude,

First of all, I did used an offensive language, but i later corrected my post, and have also apologized there, second i have had a PM discussion with a member to whom i have quoted, and we had clarified everything in PMs, and we are now friends in PG, check my friends page here...


It was my mistake that i quoted a wrong thread and It was social_loafer`s mistake to have lost his temper so quickly.Both have apologized to each other and the matter ends there.

No more posts regarding this.It was all started by me and Let me end this.
This thread is here to stay and @tumtum we are looking for posts more abt KPO from you.
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I dont think I said anything wrong and I stand by my statement.
I do understand ur irritation at my post but my friend, sadly for you, we live in a democracy and everyone has a right to his opinion. Loafer said what he wanted and I said what I wanted.
As is generally the case, people who say what they want end up hearing what they dont want and thats what happened in Loafer's case.
You had a right to groan at me and you did it, I have no complaints but please make sure you stop this preaching of yours and contribute valuably to this thread rather then being a referee.
What I say and what I dont is my prerogative and sadly, no one's preaching can influence me.
Have a good day.


You have just posted a very valid point, India is a democratic country and everyone is free to express his views, but might be in a community we have different set of rules.

KPOs are ruining talent, I have seen people joining KPOs for money, given they offer far better packages when compared to other front-end jobs. It is painful when you find yourself doing the same stupid thing for whole of the year, the only encouragment, however, is the compensation, which happens once in a month.
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Exactly !
His name is "loafer" and his language matched with that of a loafer in that post.
He could have been more polite for a change.


You could just have been the bigger man and let it go too couldnt you? Was it really necessary that you drag this on further??

There you go again.......
 Chill man !


Practice what you preach perhaps??

True, we live in a democracy and we have a right to our opinion. However, that very same democracy doesn't give you the right to attack somebody else. I repeat, you could have let it go the first time rather than continuing with it.

As for rules, yeah we have them. And yes, sometimes it becomes necessary to remind people of rules. A forum is built by people helping each other. If each bickers with the other, there's not going to be any forum. If you want to pick a fight with somebody, go do it on a different forum. You are on this site because you are in pursuit of a Master's degree. There is some level of maturity that we expect from you.

I dont like giving out bans, more so since this is AIPGM week and everybody's in a cheery mood. However, the next person to attack somebody will be banned.
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Neo.
After your post, I felt it is my responsibility to reply to you. This is not a fight that Im picking up not an attack that I am launching, but I feel that certain things have been overlooked before your post was put in this thread. Read this with a calm mind.
Neo2000 Says
You could just have been the bigger man and let it go too couldnt you? Was it really necessary that you drag this on further??

Any particular reason? If I made a statement, there must have been some reason behind it. Is it not? Nothing would prompt me to just attack (as you say) another forum member. I dont think that I only should be blamed for this!
Is Loafer not supposed to be equally responsible while making random statements? Is he not supposed to be an equally big man?


If you want to pick a fight with somebody, go do it on a different forum. You are on this site because you are in pursuit of a Master's degree. There is some level of maturity that we expect from you.

I would recommend you to read my previous posts in case you have doubts about my level of maturity. Rather than blowing my own trumpet, my posts would give you a better idea. I have contributed a lot to many career discussion threads as my posts would say. I am not here to pick up fights but if someone says something totally mindless, I do have a valid right to get pissed off like many do. When that happens, there are a few fireworks here and there. I dont think you should read too much into it.


I dont like giving out bans, more so since this is AIPGM week and everybody's in a cheery mood. However, the next person to attack somebody will be banned.

In the end, you are the MOD and you have your own valid sense of discretion which I fully respect. If you have to go ahead and ban somebody, please go ahead and do that. I will say what is right like I always have done rather than fearing something over which I have no control.
Rest is upto you.

And yes just FYI, by the way, Im not in pursuit of a masters degree.
I already have 2 masters degrees and a professional degree.

Cheers !