For the first problem, i think 1/2 is correct. See, i think this is not a biased selection (meaning if you have 6 of type A, it doesn't increase chances of A getting selected over B). Since there are more than 3 utensils of each type, a customer can choose any one of the utensils (irrespective of number of utensils available).
So - i chart it out: as follows
if X,Y,Z are the three customers.
then
X Y Z
A A A
A A B
A B A
A B B
B A A
B A B
B B A
B B B
Now, if you were to count the number of total cases - and the number of cases in which there are 2 A's, you will see the desired probability = 4/8 = 1/2. Please let me know if this is the same way CL has shown in their FLT soln
I am not very sure about this one - but i guess by 4 digit they mean the first digit should be non-zero. This is an instance of the ambiguous wording - that I have been facing a lot in CL mocks - (okay it is not so ambiguous - the questions i really get confused with - man i should post an instance of that - I hope CAT doesn't have ambiguity in the questions).
hth.
Cheers!