*Job Description:*Name of the Company : Aegis Limited (BPO)Division : CSADesignation : CSA-TECHNICAL-DTH PROCESS - LEVEL 1, LEVEL-2 SUPPORTDepartment : Telecomm Industry Reports to : Team Leader Education : Any Degree (arrears also can…
Job Description:
Name of the Company : Aegis Limited (BPO)
Division : CSA
Designation : CSA-TECHNICAL-DTH PROCESS – LEVEL 1, LEVEL-2 SUPPORT
Department : Telecomm Industry
Reports to : Team Leader
Education : Any Degree (arrears also can apply)
Salary : 8000-8,500 - DTH,9500-11000 PLATINUM
Batch : 2012 & 2013
Job Location : Chennai
Shift : rotational
Gender : Male- Preferable (Female also be considered)
Interview Process : 2 rounds (Final verification will be in office)
JOB SUMMARY:
Interact with customers to provide information in response to inquiries about DTH and services and to handle and resolve complaints. Exclude individuals whose duties are primarily repair.
ESSENTIAL FUNCTIONS:
Typing Speed: Typing speed to minimum 22 WPM with 90%.
Aptitude Test: 50 - 75% Passing Benchmark
Comprehension Skills Test:
As per BPI, B1 Proficiency level to be hired for DTH.
Can convey straightforward information with reasonable precision on familiar and routine topics.
Relates comprehensibly the main points he/she wants to make.
Can keep going comprehensibly, even though pausing for grammatical and lexical planning and repair may be evident.
Can link discrete, simple elements into a connected sequence to give straightforward descriptions on a wide variety of familiar subjects within his/her field of interest.
Reasonably accurate use of main repertoire associated with more predictable situations.
Skill Set
Knowledge and ability- English and grammar
Pleasant telephone voice/manner,
Ability to operate simple office equipment sufficiently to perform the job.
Ability to compose correspondence.
About the company:
Aegis is a global business services provider in the area of experience management. We provide a suite of solutions for our clients - from strategy and design to implementation and execution - that help global brands deliver memorable end-customer experiences.
Drive Date: 18th July 2013(Thursday)
Time: 9.00 AM
Venue Details:
K.M.M Institute of Technology and Science,
Ramireddipalle, Chandragiri Mandal,
Tirupati Rural, Chittoor District,
Andhra Pradesh-517102.
End Date
17 Jul, 2013