gooog info

wakka ? who?

let me know if I can help.

Hi wakka,
Man u don't seem to be accessing your mails..i must have sent a couple on moth ur ids..i need info regarding kpo man..kindly reply to my query..

Regards
Steeldude

meri ghaltee. I think I got confused by
and i want to stick on for atleast 2yrs as the first yr wud be just training and v shall be
economically productive only in the next yr.

McK is a great brand to work for ... and the pay is decent (the market average for a fresher). But the question you have asked is if joining McK is a good decision... the problem with answering it without knowing you and your plans is that I would just be shooting in the dark regardless of what I say.

Do you have any other options available / does a job as a JIA fit in your plans / when are you planning to transition to your MBA / where would you do your MBA from / do you have any financial liabilities / wheeew...

try and read http://www.pagalguy.com/forum/career...xperience.html (BPO/call centre experience (BPO/call centre experience:)... read all the posts there. Also read other posts in the career discussion forum .
Then ask specific quetions.

i am sorry i think u got me wrong i wont be working for peanuts they r payin me 17k for the first 6mnths and then 20k,so i will be paid in my training 2.
so does it look gud now

Are you kidding me...ask the HR for a JD.. if the McK is not paying you in the first year ask them to shove it.

McK is a good brand but do not ; repeat do not work for anyone on a honorarium at the start of your careeer.

Lastly; are you sailing the CAT and the GMAT boat... have you written any of these papers before? when do you target to transition to the MBA?

hy harhg
thankx for replying ,
i do not have to sign ne bond,i would be joining as a junior information analyst,
and i want to stick on for atleast 2yrs as the first yr wud be just training and v shall be
economically productive only in the next yr.my packet wud be 17000 for the first 6 months and 20000 for the rest of my time there.
so wud it be a gud decision or not

Rythemstylist..

If you are yet to graduate then joining McK is a good option...the question which you need to ask is "weather you would want to quit McK within the next one year if you join it today"?

please do elaborate about your JD--and confirm the heirarchy in Line of Business you would work in .... are you signing a bond with your employers ??

i am a commerce graduate(from this may) i have got into mckinsey's kpo .
is it the right career step as i have two wait for 2yrs more to apply for my mba if i go hru this.

H'lo Mohit.

you will need to elaborate the job profile ... and post all questions about the career at http://www.pagalguy.com/forum/career...xperience.html (BPO/call centre experience:)... this place is meant for the discussion on the preparation.

H

hi guys
i hve a question ?? can any bdy tell me that if smeone doing job in techinal brach of bpo(wipro) is his/her work ex count in industry

great thread here... people please look into the career forum and visit the call centre BPO thread and post

http://www.pagalguy.com/forum/career-discussions/12916-bpo-call-centre-experience.html

The next buzzword is RPO - Recruitment Process Outsourcing... as reported in a recent issue of ET...

Though the 'buzzword' is new, AFAIK many companies have been into this since long - IBM is an example..

Originally Posted by nitin06
I am final yr. mechanical engg. student. I have got placed in Wipro BPO Solutions as Tech. Support Associate through Campus Placements. As i'm from mechanical branch i'm very confused about the future prospects. Would the BPO experience be considered in CAT, other industry sectors. Also it very commomthat BPO job is only considered a job for short term bases not as a carrier option.
Is anybody having some idea about Dell Tech. Support Asso. , which one is better ,Wipro or Dell?
Please help me.

some articles on KPO


http://www.2qz.com/condo-cruise-ship/india/Knowledge-Process-Offshoring-KPO-Opportunity-to-be-Worth-USD-17-by-2010.html
http://www.thehindubusinessline.com/2003/11/11/stories/2003111101930700.htm
http://www.financialexpress.com/latest_full_story.php?content_id=82590

It is all a matter of personal decision.

If one has done enough self analysis and knows if he/she can take both Call center job's odd working hours etc..... and the prep for AT , hand in hand then he/she shud go ahead with taking up the job..........

but remmber one thing, keep in mind the prime goal is to crack CAT and get into iims.......

Sometimes it so happens that ppl change their decisions once they start earning, and tend to misjudge themselves. and then happens the undesired..........

so self analyse and teke a calculated decision...

I thjink the purpose the thread ws to gain insight into what BPO and KPO is all about. we r digressing.....

guys even i had an interview cal 4m wipro spectramind..

but dint gave a shot..

cos i feel, it wont add any value..

its better i prepare hardcore 4 cat2k5 and get above 99%ile 2 gaurantee a seat in one iim atleast..

thats d onlly way u can get it, if u have my profile..

plus d wierd timings of call center make sure u wont get time 2 prepare 4 any competitive xams...

so i against it..
no offense intended, just personal opinion..

gotcha... thanks alot :)

it's one of the things i strongly feel about...
here in delhi i've seen quite a few people drop out of college for it.

but having said that, i've also seen a guy who has no qulifications to speak of and works in a call center to support their family. His father passed away a few years back. So in this case it's a good thing.... (but note the fact he has no major qualifications)

hey,

nice work...

but posted in wrong section...
should have posted it in "Chit-Chat" section of the forum...

just wait till the mods move the thread to that section....

On the contrary, I think we are being way too politically correct.

Lets first see on what grounds are Call Centers criticised.
1. Poor working conditions and their toll on the body
2. Improper utilisation of value added during graduation.

I dont think the criticism is uncalled for at all. The working hours are odd and leads to a detachment from normal society.

Imagine, day after long day, you wake up at 2am when a Qualis honks outside your gate. You speak in a unnatural accent all night AND this (for most) is after a college degree which is totally disconnected from the calling industry.

.
I'm sure bpo execs will reply and say, "im doing fine, i dont feel detached", BUT can you speak for the now biweekly sucides by bpo employees.... Someone had better speak - because they are dead.
.

Also the underhanded methods employed to keep employees there are a couse for concern.... the booze culture, the doling out of trivial gifts etc.

& then there is the toll on your body, RSI, Carpal Tunnel plus whatever else comes out of those hours.

After acquiring skills during graduation, by using your's and the govt's resources doesnt working in a call center amount to an unjustice to your own self.
So why do people join? Because it's easy money and fun, at first.

As a part time job i supervise hiring by Ashwath (who hires execs on the behalf of GECIS) - One day a Chemical Eng. from IIT Kharagpur came along.
I'm not kidding - I wouldnt on these forums.....
This is an extreme example, but who can deny doctors and engg and eco grads from lesser colleges are NOT working in Call Centers....


Sure, there may be growth to team leader etc.... but:
-how many people will make it there
-how many will burn out / quit of out disappointment
-how many will rue the fact they could have done better...

and yes, like YOU i also know ppl who earn 40k per month in a call center.... but they still work nights. No change in that.... and thats the stuff which ultimately gets to you.


Therefore,
The criticisims are justified AND the main problem is there are too many over-qualified people who work (and want to work for call centers).

This one can only realise after sifting thru hundreds of cv's (which i did saturdays thru my second year of college)


Best regards
Akash

(Remember - im not dissing bpo execs... if you feel it's for you then best of luck and hope u do great) - all im sayin is that there are valid grouds for the criticism

Hey guyz
Me too currently wrking for BPO or what the ppl genrally know in derogatory terms as "Call Center". Ya, I mean it. I have seen and met ppl who make faces when told, you wrk for BPO, " so you mean call center.........!!!!???? " Competation in this industry is compartively high. And doesnt same rule does apply to every other feild?????
It's jus the image of the this industry that ppl are unaware of, makes it look down upon. Havta rush now. More, later.

Adding to it..........

Just because something is easily available doesn't mean that its not worthy. People are against BPO industry bcoz they think that any tom, peter or harry with good "spoken english" skills can find a place in this industry. true, but is that derogatory? and people also point out that you don't actually implement (in BPO industry) whatever you have studied. Then what do you say for a civil engineer in a software company?

Niraj

Hey guyz
Me too currently wrking for BPO or what the ppl genrally know in derogatory terms as "Call Center". .....................................
It's jus the image of the this industry that ppl are unaware of, makes it look down upon. Havta rush now. More, later.
Matt
P.S. Many things wrote above are based on my persnl exprnce. Josh main kuch zyda likha to bhai log E & O E

Excellent one. I second you.

Good one!
Itna bada article par itna chhota font ? bahut na insafi hai !

Hey guyz

Me too currently wrking for BPO or what the ppl genrally know in derogatory terms as "Call Center". Ya, I mean it. I have seen and met ppl who make faces when told, you wrk for BPO, " so you mean call center.........!!!!???? " They consider it to be something low category wrk which is not genrally acceptable to wrk for. And the best part is, when you ask them why they consider it to be so???? They are suddently clueless or unsure about their own views. The most genral argument that comes is, "It's jus job of speaking 24x7 on phone with FIRANGIS and that too wrking on such odd times"

Come on man, how many ppl exactly know the whole process of BPO or what exactly we ppl do at wrk. I bet more than half dont even have the proper idea of what we wrk for and how the things are handeled. It's jus like mass mentality, where ppl love to criticize some thing based on someone else's opinion without having clarity or knowdlege of their own views.

Handing calls and speaking with ppl frm other country is jus the part of the BPO and not the whole process. Jus imagine the secnario, you are having problem with your mobile service and is not wrking properly. The next thing you do is call your service provider support number to resolve your concern and those ppl help you out. How you feel when there is a 5 minutes wait???? That's exaclty how it works. It's not only handling call for ppl but helping them to make their life convenient. Only diffrenc here is ppl are frm other countries.

Moreover, it's not only calls, it's abt their lifestyle, understanding their culture and life and the way they live, their economy and how it wrks. Which other industries provides you so much exposure to other cultures?????? Belive me, it helps you to develop your personality, interpersonal and communication skills which is most imp aspect for any managerial post. You learn how to be patience while dealing with ppl and pacifying them. How to be diplomatic. And if you are wrking for some financial process, then not only you get to know their economy well but you get an insight on how their economy wrks.

Which other field currnetly provides this much great benefits along with a good sal package. Ya, many ppl envy the pay that we ppl are paid. Or else who's gona give a graduate or HSC passed the pay ranging frm 8000 to 40,000 pm (ppl are earning that). In this country, where uneployment is a major concern, the industry is proving to be a boon. Moreover, it has certianly put India on the International map for skilled and expert workforce which has got all ability to give any other worker from another country, run for their money. Which other industries has developed themself in such a short span of time as much as this one??????

And there does not exist any coin with jus one side!!! Its the same thing with this industry. The odd wrking hours, stress and amount of wrk pressure are the major factor that have effected this industry. But then, it does provide you the one of the best wrking environment and perks vis a vis, destressing facilities, parties and outings. Dont belive me?? Ask any guy who has wrkded for a reputed BPO and he will vouch for it. If you can look up at the statastix for past few years, it will reflect the purchasing power of the younger ppl wrking for this industry and how it has effected economy.

Ppl say, there are not enough growth chances and it is an stagnent industry. Work is monotonus. But then it is same with every other feild. It is just the matter of perception on how you view your work. An engineer does the same wrk every day so does a doctor or a teacher. She teachs the same stuff everyday that she has been doing frm past few years or doctor treats the same symptom to every 3 or 4th guy. It's only matter of perception. There are certianly is growth in this industry but you have to prove yourself worth it in every sense. Competation in this industry is compartively high. And doesnt same rule does apply to every other feild?????

It's jus the image of the this industry that ppl are unaware of, makes it look down upon. Havta rush now. More, later.

Matt

P.S. Many things wrote above are based on my persnl exprnce. Josh main kuch zyda likha to bhai log E & O E

Ullu_Ka_Pattha,

Offshoring refer's to a company transfering its activites to its subsidiary or group in another country ... e.g Microsoft US transitioning its operations to Microsoft in Bangalore...

Outsourcing is a term used when a Company has a deal with a 3rd Party to transition the operation. The 3rd party is usually an expert in the particular field (financial, call center, investment banking...) and performs the activites/operations for the Company. ....E.g... Microsoft transitioning activities/operations to ABC Company in India..

Hope this helps!!!


Cheers
Tj

i am a btech in computer engg and have passed out in 2004...i want to know that wat call centres do you suggest for me to join keeping in mind that i want to give mba next year so that the exp counts...

Hi everyone !

Myself working with Wipro BPO.
Granted that getting a job is not very tough as compared to some other jobs. The seven rounds that someone mentioned in wipro is actually a cakewalk if you have a good command over english and a decent accent.

Now my point is over experience ?? I am not an engineer and someone has raised the point that it does not look go in your CV. Now all these engineers do they actually justify their 4 years of slogging in Engineering by taking CAT and landing up doing a Finance job. Dont you think the engineers are wasting their knowledge on whatever they have learnt ??

I seriously mean no offence to my engineering friends but the point I want to make is that though it appears very bad ( a piece of dirt ! ) to work in a call center, but technical processes such as that of Dell takes a lot ! Any ways you agree or not I feel that 5- 7 years back when a Bcom/ Bsc fresher's salary of Rs 5000-7500 was considered good we have freshers from any stream earning anywhere between 12-18000k . My former boss was a BSC and had 4 years workex in BPO. Now he is a Team Manager at ICICI or 3i with a salary of Rs 7.5 Lakhs p.a.

Anyways I also feel that even our educational system is not well equipped to train us with the changing world.
Once again I sincerely apologize if you felt offended by any of my statements.

Finally a BPO or a Call center experience does count as experience by a Bskool . U may be grilled during ur PIs but if you have the right answers :-)

Regards

Nice comments there. I take all your points but the one that said that engineers wasted their time doing MBA. I want to say they don't. Ever thought why most B schools give preferences to Engineers?(They do - believe me)
Thats because as engineers we have been slogging for 4 years and the kind of subjects that we study makes sure that we develop analytical minds. Now these analytical minds go a long way when coupled with managerial expertise.
You know that we have to study the basics of all engineering subjects even if we want to specialize in one stream say Comp, Mechanical etc.
Why students opting for medical stream have to take physics knowing fully well that they are not going to derive much practical help in their chosen field.
All this is to make sure that the concerned person's mind develops in a way that is best for a conducive learning ahead.
And management is no different. Management is indeed done well when done by engineers. And engineers, for one, do not waste their previous efforts by taking up management. Their efforts do help them. Infact they already had had helped them
Thanks.

Hi everyone !

Myself working with Wipro BPO.
Granted that getting a job is not very tough as compared to some other jobs. The seven rounds that someone mentioned in wipro is actually a cakewalk if you have a good command over english and a decent accent.

Now my point is over experience ?? I am not an engineer and someone has raised the point that it does not look go in your CV. Now all these engineers do they actually justify their 4 years of slogging in Engineering by taking CAT and landing up doing a Finance job. Dont you think the engineers are wasting their knowledge on whatever they have learnt ??

I seriously mean no offence to my engineering friends but the point I want to make is that though it appears very bad ( a piece of dirt ! ) to work in a call center, but technical processes such as that of Dell takes a lot ! Any ways you agree or not I feel that 5- 7 years back when a Bcom/ Bsc fresher's salary of Rs 5000-7500 was considered good we have freshers from any stream earning anywhere between 12-18000k . My former boss was a BSC and had 4 years workex in BPO. Now he is a Team Manager at ICICI or 3i with a salary of Rs 7.5 Lakhs p.a.

Anyways I also feel that even our educational system is not well equipped to train us with the changing world.
Once again I sincerely apologize if you felt offended by any of my statements.

Finally a BPO or a Call center experience does count as experience by a Bskool . U may be grilled during ur PIs but if you have the right answers :-)

Regards

What is the difference between outsourcing and offshoring?:whatthat:

Hi guys...


Working in a call center is definitely considered as workex. And why not???
It's just like any other job.. Full time and very highly paying. Gone are the days when it was a FUN kind of thing. Now it's not. U r constantly on ur toes. And u just can't afford to make mistakes. If u work in a good international call center, it is given due weightage during GD PI.

And ya.. one more point..It's not at all easy to get into a call center.. To get thru Wipro BPO(It's no longer Spectramind..Now just Wipro BPO), I'd to go thru 7 elimination rounds... Unbelivable but true !!!! They don't take any Tom, **** and Harry. U have to be upto the mark and shud be able to deliver the very best. After all, They're paying soooo welll !!!

joecat Says

hey guys i wanna know if working in a call centre is regarded as proper work-ex by a b-skool

answer it urself

is it paid??
is it full time??

now read the CAT brochure "Anything that is full-time and paid is work-ex":)

.

hey guys i wanna know if working in a call centre is regarded as proper work-ex by a b-skool

Well, friends and fellow pagal ones let me clarify all about call centers, BPO, KPO"....

I'd start from the very basic terms..... If u get the terms clear its all logic there on end to understand these industries....

BPO - Means business process outsourcing.......

When some says BPO the first thing that comes to mind is "CALL CENTRE" which a very wrong perception about the term....

In simple terms " a part of business that is done else where or outsourced

BPO's are further broken down into service based and manufacturing based.....

E.g. Service based -- Voice operations.... back office processing..... Customer service

Manufacture based-- Production plant's the "n" number of plants that have been opened in China..

Our country India .... loses on out on Manufacturing based process...... but we are SUPREMO's of the service based BPO's

Behind us comes Philippines in service based process.....

Now "call centre" is part of service based OUTSOURCING ....

Now for those seeking out jobs in this industry........

If u wanna further do an MBA its of utmost important that u choose the right organization......

My advice to u guys is dont try for a 3 rd party call centre...... E.G Inelenet Mumbai, E-Funds...... these company's get process from various clients for a short term basis and they are renewed on the basis of performance ........

For those interested in MBA in finance and u feel to join the need to work in CALL CENTRE...... the best option being JP MORGAN CHASE ..... Cause firstly u get name and its 1 st part .... u are direct employee of JPMC and offer letter comes from new York ...... and within 9 months u can apply to any jpmc office the world over .......

And those who dont get there can work for icici one source ...... they have processes like LLOYDS TSB......which are once again banking based ........

For engg's who want to work for tech based process..... My advice to u is SUTHERLAND GLOBAL SERVICE...... and for Ur health purpose avoid wipro spectra mind......

And will get telecom based processes like cingluar wireless, 3 global services , Vodafone and 02 ...... people whose choose to do mba please stay as far as u can from these companies....and those who want to do a course from sitm .... Please join above ...... I have tones more info on this entire sector and what not ....

but I am tired of typing



And KPO's are basically R & D centers that are outsoruces like gm is opening a huge R & D centre
Google and Microsoft have also done this ..... For engg with systems background.....working in one of these will catapult Ur career.....

Any more queries just feel free to ask .....

exactly my query.....is it a sin to work for a BPO if ur an engineer? does it reflect badly on ur CV...do post replies.....am a b.e.(food processing technology) for the record

avinash

no its not at all a sin

but that is if u take something out of it to add to ur personality / skills

even working as an engg and not learning anything is a sin


but it is for u to decide that why r u being forced to work in a bpo if u dont want to and whether u have the ability to switch sectors later if need be....


and yeah i know someone who has nearly 6 years of exp in this sector and is now heading a division of around 200 ppl has a couple of MBA's(from top 10 instis) training under him as AM's.

exactly my query.....is it a sin to work for a BPO if ur an engineer? does it reflect badly on ur CV...do post replies.....am a b.e.(food processing technology) for the record

avinash

Its not a sin to work in a call center.....its just a question of wot u wanna do in life.If u want a technical job like in programming or the likes then working in a call center is useless cos that experience wudnt do u any good.One shud get into call centers if they wanna make a career out of tech support.Getting into it just cos u cudnt make it into any of the IT companies is foolish.A person can progress in any field given that he is willing to give it his 100% and slog it out.Also one shud remember that in such an environment chances are that his peers and superiors wud b a Bcom or Bsc graduate.If u r ok with it then its fine.I have seen a few having this ego prb.

A frnd of mine was criticised a couple of yrs ago when he joined a famous BPO and got into tech support.But he stuck to it and as of now he has had a couple of onsite tours to UK and is presently a team leader with 40 ppl working under him.The respect he gets is really grt.So there are chances of flourishing.

what i feel is, it might not look to good on your CV if you're a BE because having studied engg for 4 yrs, one would expect you to work in the same field, or study further..because i think most people do engg so that its easy to get a job after you get BE/Btech..whereas if you're going Bsc/Bcom/BA its not that easy unless you do a masters as well..

and working in a call center/bpo doesnt require the skill set you've got during engg..you basically need to have good comm skills..and after 4 yrs of hard work i feel its better if its used it a relavent job..

just my opinion..and yes, it is pretty easy to get a job at bpos/call center..

i was also working in one..for a short time..and i'm not a BE

Yo buddy some of my friends working in call centre say this too. But tell me one thing why is it considered degrading working in a call centre, especially so for engineers. Is it because it is easy to get a job there?
I have contemplated getting into one but have been advised against it by friends. For the record, I am a BE in Comp. Sc.

exactly my query.....is it a sin to work for a BPO if ur an engineer? does it reflect badly on ur CV...do post replies.....am a b.e.(food processing technology) for the record

avinash

HI.

KPOs.... I really don't know... But BPO is an industry and call centre is an organisation in that industry. Like for eg.. Food and beverage is an industry and CAFE COFFEE Day is an orgn.. It's a really upcoming field and a gr8 place to work. .. Tellin u from personal experience.

Yo buddy some of my friends working in call centre say this too. But tell me one thing why is it considered degrading working in a call centre, especially so for engineers. Is it because it is easy to get a job there?
I have contemplated getting into one but have been advised against it by friends. For the record, I am a BE in Comp. Sc.

Hello
Please help me to know what is the difference between
call center , BPO , KPO (k=knowledge).
What are the chances of growth in KPO which deals with IP ( Intellectual property) rights?
Is it really upcoming feild? Excluding Evalue serve are there any more companies?
what cud be the future of companies like EVs which deal in IP?
Rgds
CC

HI.

KPOs.... I really don't know... But BPO is an industry and call centre is an organisation in that industry. Like for eg.. Food and beverage is an industry and CAFE COFFEE Day is an orgn.. It's a really upcoming field and a gr8 place to work. .. Tellin u from personal experience.