BPO/call centre experience:

[BaBu]

my job ex
ge capital now genpact
vertex
global vantedge

Which process were u in GVI? I was in orchid( Third party AT&T collections).

in convergys also, one gets a major and minor meal.

[abhishek1711]

Originally Posted by harshg

and now something totaly chilax... has anyone read One Night at the Call Centre by Chetan Bhagat.... any comments

yeah i have and id say i was very very dissapointed.expected better stuff content wise from chetan after his wonder five point......

overall i think the storytelling was lacklusture,dramatisation was stale and the concept of this god's voice sucked-specially whn in the end he justified it with a pathetic twist.

the only gud thing was ofcourse-for the first time being in the other side reading abt calc centre employess and their personal life and their workplace-bt tht too could have been better protrayed.

i woudnt suggest this book to any1.

[keshavvtx]

And in Vertex a BPO in Gurgaon they serve 4 meals a day for free. Burp!!>[/quote]

Hey Harsh
I agree they serve 4 meals a day but u r supposed to have only one major and minor meal a day ....................
I have been with vertex
but yeah I agree

[Deliciously_Rotten]

Originally Posted by keshavvtx

And in Vertex a BPO in Gurgaon they serve 4 meals a day for free. Burp!!

Hey Harsh
I agree they serve 4 meals a day but u r supposed to have only one major and minor meal a day ....................
I have been with vertex
but yeah I agree

4 meals a day!! Wow,why would anyone want to eat 4 times a day!
Nevertheless,whilst I was at Convergys I knew a guy who'd come and eat there even on his Off days!! Now,thats dedication!

[indronildey]

Originally Posted by BaBu

Which process were u in GVI? I was in orchid( Third party AT&T collections).

in convergys also, one gets a major and minor meal.

falcon 1st party collection its a slightly newer process in gvi

[harshg]

when I started in GECIS the houses in the Sector 18 area had the highest rent as people living there could come to GECIS to eat on their days off as well.

[candybean$$$$]

Oh well..me thinks BPO's are a good source of income if you have good comm...donno how that will help with MBA..any suggestions plz PM me...

have been working with Dell since 1 yr....non voice so m happy!!!!!

[BaBu]

have been working with Dell since 1 yr....non voice so m happy!!!!!

Is it email based process?

[harshg]

If it is Dell then it could be email out of a Kana mailbox or it could be a Chat Process which uses the Dell IC Servers and techs troubleshoot queries and customer issues through IC communication... It can also be quite a few other (specialised) processes as well.

Candybeans$$$ comment and respond.

[BaBu]

Actually harshg, dell have a analytics process also but they only hire top MBA for that process.

I think as he have said non voice based, it will be email one.