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estranged_gnrs
Rohit Awasthi @estranged_gnrs 45.1 k
Posted 25 Jan
So I have been facing problem with my Airtel broadband connection for some time now. The connection used to get disconnected abruptly and the buck was was passed between their various departments gleefully. In the last 9 days, I have been given various Service Requests for the same issue! Here a...

Why you should be careful when Airtel Technician comes to your home

So I have been facing problem with my Airtel broadband connection for some time now. The connection used to get disconnected abruptly and the buck was was passed between their various departments gleefully.

In the last 9 days, I have been given various Service Requests for the same issue! Here are the details -

42576160 (16th Jan)

42707904 (20th Jan)

42822666 (24th Jan)

42829378 (24th Jan)

Seems like closing SRs is one of the KPIs and every vendor of theirs seems to be keen on doing this quickly.

So today morning, the technician visited my place and told me that the problem has been resolved. I told him I would like to observe this for 24 hours and only after that I can say if my problem is resolved.

So, this technician calls up their customer care, impersonates me (acts as Rohit Awasthi) and informs them that the problem has been resolved. Right in front of me!

This is where my big concern lies. One is miscommunicating and second is impersonating me. I had a conversation with one of their seniors and this seems like a common practice. As far as I know, impersonating anyone is an offence.

Be careful about this in future.

  • 14 Comments
  • That is outrageous! I've been a BSNL subscriber for four .... 25 Jan.
  • I've had similar problems with them in the past and the o.... 25 Jan.
  14 Comments
vikram89
Vikram Arora @vikram89 880
are u on twitter? trust me they take issues very seriously there, as image can very easily be maligned there,
I just posted this link to Airtel India on twitter

PS- never call them on customer care, always mail them and keep a mail trail.
PURITAN
puritan @PURITAN 759
same story with DTH connection. sarkari offices are better than cheap airtel customer service.
Billa91
Ash @Billa91 903
That is outrageous! I've been a BSNL subscriber for four years but never faced an issue, thankfully.
niketyad
niket yadav @niketyad 11
I've had similar problems with them in the past and the only thing I've found which works is to go to their facebook page and rant away.That always gets the work done in a day.You could also complain in one of the many consumer forums on the internet that have an airtel presence.They are quite active there.After doing all that I've had airtel guys come and say,"sir,uppar mat complaint kara karo,khichai ho jati hai"