This is insane.
I just got an email from NMIMS saying that they didn't receive my RTGS payment whereas I had already sent them the Inter-bank transfer receipts for the same on the same day. Did anyone face the same issue?
I was scared about the possiblity of such an occurrence, so I had contacted the accounts department on monday itself...They don't match the amount paid based on the RTGS Transaction ID (its called UTR ID it seems) nor on the basis of the NMAT ID you provide in the mail you send to firstname.lastname@example.org
. They try to match the account holder's name and the student's name.
I paid money from my dad's account
so obviously it wouldn't match my name :nono:
You can talk on the phone, but they'll still ask you to send all details in written format through email.
I sent account no, account holder's name, bank name etc. etc....every possible detail I could imagine and within 20 mins got a reply that my payment was received by them.
PM me if you need more info..